1. Our Return Policy

At VibeVastra, we want you to love what you wear. Since our products are made especially for you through our print-on-demand fulfillment partner, returns and refunds are accepted only in specific situations described below.

We accept return or refund requests for defective, damaged, incorrect, or missing products, subject to verification.

2. What Items Can Be Returned?

You may request a return or refund in the following situations:

• The product is defective or damaged.
• The product has a printing or manufacturing defect.
• You received the wrong product.
• You received a different size or design from what you ordered.
• An item is missing from your order.

3. Return Request Timeline

All eligible return or refund requests must be submitted within 7 days from the date of delivery.

Requests submitted after 7 days may not be accepted.

4. Proof Required

To process your return or refund request, please provide:

• Your order number.
• Clear photographs showing the issue.
• A clear photograph of the product and packaging.
• An unboxing video, where available.
• A brief description of the problem.

Our support team may request additional information if required.

5. Non-Returnable Items

Returns or refunds are generally not accepted for:

• Change of mind.
• Incorrect size selected by the customer.
• Products that have been washed, worn, or used.
• Products damaged after delivery due to customer handling.
• Minor colour differences caused by screen or display settings.

6. Exchanges

We currently do not offer direct exchanges for change-of-mind purchases or incorrectly selected sizes.

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will review the issue and provide an appropriate resolution.

7. Refund Process

Once your request has been reviewed and approved, the applicable refund will be processed to your original payment method.

Refund processing time may vary depending on your payment provider or bank.

8. Order Cancellation

Because our products are made on demand, orders may begin processing shortly after they are placed. Cancellation requests may not be possible once an order has entered processing or production.